Terms and Conditions

Terms and Conditions

Effective Date: Mar 17, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the VEGGIZOO website, products, subscriptions, and related services operated by VEGGIZOO and/or AUPM SRL (“VEGGIZOO,” “we,” “us,” or “our”).

By using our website, placing an order, subscribing to any service, or purchasing any product, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website or services.

You confirm that you are at least 18 years old, or that you are using our services under the supervision of a parent or legal guardian and are legally able to enter into a binding contract under applicable law.

We may update these Terms from time to time. Any changes will become effective once posted on our website. The version published on the website at the time of your purchase or subscription will apply to your use of our services.

1. About VEGGIZOO

VEGGIZOO develops and offers pet-related products and services, including but not limited to smart pet care devices, subscription plans, consumables, accessories, and digital features made available through our website.

Our services may include one-time purchases, recurring subscriptions, and other related offerings made available from time to time.

2. Use of the Website

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

  • misuse the website or attempt to gain unauthorized access to it;
  • interfere with the website’s operation or security;
  • submit false, misleading, or fraudulent information;
  • use the website in violation of any applicable law or regulation.

We may suspend or restrict access to the website, in whole or in part, at any time if necessary for maintenance, security, legal compliance, or operational reasons.

3. Account Registration

Some services may require you to create an account.

When creating an account, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.

If you believe your account has been used without authorization, please contact us immediately.

4. Products and Services

We make reasonable efforts to describe our products and services accurately. However, product descriptions, images, availability, and specifications may occasionally contain minor errors, omissions, or differences.

We reserve the right to:

  • modify, discontinue, or update products or services at any time;
  • limit product quantities;
  • refuse or cancel orders where necessary.

Nothing on the website guarantees that a product shown at one time will remain available in the future.

5. Orders

By placing an order, you make an offer to purchase the selected product(s) or service(s). All orders are subject to acceptance by VEGGIZOO.

We reserve the right to reject or cancel an order for reasons including, but not limited to:

  • product unavailability;
  • pricing or technical errors;
  • suspected fraud;
  • payment authorization failure.

If payment has already been made for a cancelled order, we will refund the applicable amount in accordance with our refund policy and applicable law.

6. Pricing and Payment

All prices displayed on the website are shown in the applicable currency and may be subject to VAT or other taxes where required by law.

We reserve the right to change prices at any time. However, price changes will not affect orders already confirmed.

Payment must be completed before an order is processed and shipped, unless otherwise stated. We may use third-party payment service providers to process payments securely.

By submitting payment details, you confirm that:

  • you are authorized to use the chosen payment method;
  • the billing information provided is accurate;
  • you authorize VEGGIZOO and its payment providers to charge the applicable amount.

7. Subscriptions

Certain VEGGIZOO products or services may be offered on a subscription basis.

When you subscribe, you authorize us to charge your selected payment method on a recurring basis according to the subscription plan you choose, unless otherwise specified.

Subscription features may include:

  • recurring delivery of eligible products;
  • automatic renewal;
  • flexible billing cycles;
  • account-based management of subscription preferences.

Unless otherwise stated on the product or subscription page:

  • subscriptions renew automatically;
  • you may manage, pause, modify, or cancel your subscription through your account or via the link provided in your order confirmation email;
  • cancellation will apply in accordance with the billing cycle and timing stated at checkout.

We reserve the right to change subscription prices or structure in the future, with notice where required by law.

8. Shipping and Delivery

We aim to process and ship orders within reasonable timeframes. Delivery dates are estimates only and are not guaranteed unless expressly stated otherwise.

Risk of loss or damage passes to you upon delivery, unless applicable consumer law provides otherwise.

If you believe your order was lost, incomplete, or damaged, please contact us as soon as possible so we can review the issue.

9. Returns and Refunds

We want you to feel confident when ordering from VEGGIZOO.

If there is a problem with your order, please contact us and we will do our best to find an appropriate solution.

Returns and refunds are subject to:

  • the condition of the product;
  • hygiene and safety requirements;
  • whether the item has been opened, used, or damaged;
  • applicable Belgian and EU consumer protection law.

Certain items may not be eligible for return for hygiene or safety reasons.

If an item is unused, unopened, and in its original condition, we may be able to accept a return or provide another suitable solution. Please contact us before sending any item back.

For assistance, you may contact us at:

Email: info@veggizoo.eu
Phone: +32 02 455 50 25

10. Intellectual Property

All content on the website, including text, graphics, logos, images, product descriptions, designs, and software, is owned by VEGGIZOO, AUPM SRL, or its licensors, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or otherwise exploit any website content without our prior written permission, except as permitted by law or these Terms.

All trademarks, trade names, and logos displayed on the website remain the property of their respective owners.

11. User Content

If you submit reviews, comments, photos, testimonials, or other content to VEGGIZOO, you confirm that:

  • you own the content or have the right to share it;
  • it does not violate any third-party rights;
  • it is not unlawful, abusive, defamatory, or misleading.

By submitting such content, you grant VEGGIZOO a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish it in connection with our business, website, marketing, and services, unless otherwise agreed.

We reserve the right to remove content at our discretion.

12. Prohibited Conduct

You agree not to:

  • upload malicious code, viruses, or harmful software;
  • impersonate another person or entity;
  • infringe intellectual property rights;
  • collect personal data without authorization;
  • submit unlawful, offensive, or harmful content;
  • use the website in a way that could damage, disable, or disrupt our systems or services.

13. Product Suitability and Disclaimer

You are responsible for determining whether a product is suitable for your pet and your household.

Unless otherwise expressly stated, VEGGIZOO does not provide veterinary advice, medical diagnosis, or treatment through its website or services. Any smart monitoring, alerts, insights, or reports are intended to support pet care decisions and do not replace professional veterinary judgment.

If you have concerns about your pet’s health, you should consult a qualified veterinarian.

To the fullest extent permitted by law, the website and services are provided on an “as is” and “as available” basis.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory Belgian or EU consumer protection laws.

To the maximum extent permitted by law, VEGGIZOO shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the website, products, or services.

Where liability cannot be excluded, VEGGIZOO’s total liability shall be limited to the amount paid by you for the relevant product or service giving rise to the claim.

15. Third-Party Services and Links

Our website may include links to third-party websites, tools, or services. We are not responsible for the content, practices, or availability of any third-party service.

Your use of third-party services is subject to their own terms and policies.

16. Privacy

Your use of the website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

17. Termination

We reserve the right to suspend or terminate your access to the website, account, or services if:

  • you violate these Terms;
  • we suspect fraud or misuse;
  • we are required to do so by law;
  • continued service is not operationally feasible.

Termination does not affect any rights or obligations accrued before termination.

18. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Belgium, without prejudice to any mandatory rights you may have under applicable consumer law in your country of residence.

Any disputes arising in connection with these Terms shall be subject to the competent courts of Belgium, unless mandatory law requires otherwise.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any policies expressly referenced on our website, constitute the entire agreement between you and VEGGIZOO regarding your use of the website, products, and services.

21. Contact

If you have any questions about these Terms, please contact us:

VEGGIZOO / AUPM SRL
Boulevard de Waterloo 34
1000 Brussels
Belgium

Email: info@veggizoo.eu
Phone: +32 02 455 50 25